Return & Refund Policy — Triple B Lab

As tissue-cultured plants are living products, we generally do not accept returns. However, we may offer a replacement or refund if a plant is severely damaged or dies during transit and cannot reasonably be expected to recover.

Claims

Customers must contact us within 24 hours of the shipment being marked as delivered and provide all of the following evidence:

• A continuous, unedited video showing the entire unboxing process
• Photographs of the unopened shipping box
• Photographs of all plants received
• A clear photograph of the shipping label

Claims submitted without an unboxing video may be declined. A replacement or refund will be issued only after we have reviewed the evidence and determined that the damage occurred during transit.

Items Not Eligible for a Refund or Replacement

A refund or replacement will not be provided in the following circumstances:

• The plant is damaged or dies after being removed from its container, planted, or subjected to the acclimation process.
• The plant has been improperly acclimated, handled, or cared for.
• Damage results from overwatering, underwatering, pests, disease, or unsuitable environmental conditions.
• The plant has curled leaves, minor bruising or tears, partial leaf loss, or other normal signs of shipping stress.
• Minor contamination is present in the culture medium, but the plant remains alive and capable of growth.
• There are minor variations in colour, shape, size, or variegation, including cases where a mature plant does not retain its variegation.
• Delivery is delayed due to the courier, customs clearance, or weather conditions, provided that the plant remains capable of recovery.
• Damage occurs after the parcel has been left exposed to direct sunlight, rain, excessive heat, or cold.
• The customer provides an incorrect or incomplete delivery address.
• Delivery or import issues arise from restrictions imposed by the destination country or region.

Order Cancellations

Orders may be cancelled only before they have been dispatched. Once an order has left our premises, it can no longer be cancelled.

Where a refund is approved, the processing time will depend on the original payment method, financial institution, and card provider.